Privacy Policy

Introduction

Nova Home Base ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect information when you visit novahomebase.com, use our Season Planner, contact us, request a consultation or subscribe to our newsletter. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information you choose to provide, including:

• Your name, email address, phone number and property address.
• Details about your home and project, including services of interest, messages, photos and plans.
• Newsletter preferences and topics you select when subscribing.
• Information you share during consultations, site visits, calls and emails.

We also collect certain technical information automatically, such as browser type, device type, pages visited, time spent on pages, referring websites and approximate location based on your IP address.

Our Season Planner

The Season Planner on our home page lets you tick off seasonal home care tasks. Your ticks are saved only in your own browser using local storage so that they are still there when you return. We do not receive this information. If you choose the option to get help with your season, your unfinished tasks are stored temporarily in your browser session and added to the message box on our Contact Us page, where you can review, edit or delete the text before sending. You can clear the planner at any time using its reset option or by clearing your browser storage.

How We Use Information

We use personal information to:

• Respond to enquiries and arrange consultations and site visits.
• Prepare estimates, proposals and contracts that you request.
• Plan, permit, schedule and complete renovation and installation projects.
• Communicate with you about appointments, project progress and warranties.
• Send newsletters and seasonal reminders to subscribers.
• Maintain, secure and improve our website and services.
• Comply with legal, tax, licensing and regulatory obligations.

Cookies and Browser Storage

We use cookies and similar technologies to operate our website, remember your preferences and understand how visitors use our pages. Some features use browser storage, for example to remember your Season Planner progress, to carry your email address from the footer newsletter box to the Subscribe page or to carry your planner tasks to the Contact Us page. You can manage cookies and storage through your browser settings, although some features may not work as intended if they are disabled.

Analytics and Advertising

We may use analytics services to learn which pages and articles are most useful and how visitors find our website. These services may collect information about pages viewed, time spent on the site and the device and browser used. We may also use limited advertising tools to show information about our services to people who have previously visited our website. You can limit this activity through your browser settings, available opt out tools or by blocking cookies.

How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who host our website, deliver emails and support our operations.
• Subcontractors, suppliers and installers who help complete your project.
• Independent lenders or warranty providers, only when you ask us to connect you with them.
• Utilities, permitting offices and inspectors when your project requires it.
• Professional advisers such as accountants, insurers and attorneys.
• Government authorities when required by law or to protect our legal rights.

If our business is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

Lenders and Warranty Providers

When you ask us to introduce you to an independent lender or warranty provider, we share only the information needed for that introduction, such as your name, contact details and a description of your project. These companies handle your information under their own privacy policies and may contact you directly. We do not share your information with them unless you ask us to.

Calls, Texts and Emails

If you provide your phone number or email address, we may contact you about your enquiry, appointments and project updates. We send marketing text messages only with your consent. You may opt out of marketing communications at any time, and we may still contact you about active consultations or projects.

Project Photos

We may photograph our work to document progress and quality. With your permission, we may share photos of completed projects on our website or social media without publishing your name or address. You can ask us not to use photos of your home at any time.

Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a breach affects your sensitive personal information, we will notify you as required by applicable law, including the Alabama Data Breach Notification Act.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing services, honouring warranties, resolving disputes and meeting legal and accounting requirements. When information is no longer needed, we securely delete it or remove details that identify you.

Keeping Your Information Accurate

Please let us know if your contact details, property address or communication preferences change, so that we can keep our records up to date, schedule visits correctly and send proposals and documents to the right place.

Your Privacy Choices

You may ask us to access, correct or delete the personal information we hold about you, subject to certain legal exceptions. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request, and we will not treat you differently for making one.

You can also browse most of our website and use the Season Planner without identifying yourself, decline optional cookies, unsubscribe from marketing emails and ask us not to use photos of your home.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can delete it.

Do Not Track Signals

Some browsers offer a Do Not Track setting. Because there is not yet a common industry standard for responding to these signals, our website does not currently respond to them. We will update this policy if our practice changes.

Third Party Links

Our website may contain links to other websites, embedded maps and social media platforms. We are not responsible for the privacy practices of these third parties and encourage you to read their policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Please review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact Nova Home Base by email at contact@novahomebase.com, by phone at +1 205-338-7525, or through our Contact Us page.